Store Policies

Return Policy – 

Full in-store credit for new equipment returns with 10 days of purchase only with the original sale receipt. Must be in like new condition with all original packaging, manuals, warranty cards, etc.. No returns on special order items, layaways, used items, media, software or any sales where trade-ins are involved. Used items are sold as-is, no warranty. A restocking fee will be assessed on layaways in default. 

Consignment – Give us call or send us an email and see if consignment of your music gear would be a good fit for Firehouse Guitars and Music.

Layaway  – We offer the chance to hold an item for 30 day with 20% down. Items not picked up after 30 days will be returned to the showroom floor.